Volume 18, Issue 3 (Aug-Sep 2014)                   2014, 18(3): 34-40 | Back to browse issues page

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Mafi L, Asefzadeh S. Association of Emotional Intelligence and communication skills with patients in nurses. Journal of Inflammatory Diseases. 2014; 18 (3) :34-40
URL: http://journal.qums.ac.ir/article-1-1576-en.html
1- , leila.mafi@yahoo.com
Abstract:   (7900 Views)

  Background: Emotional Intelligence is important in the success of people in healthcare organizations. Nurses who have higher E motional I ntelligence can improve the quality of care and increase satisfaction with proper communication with patients .

  Objective: The aim of this study was to determine the a ssociation of emotional intelligence and communication skills with patients in nurses .

  Methods: This analytical study was conducted in 80 male and female nurses that were selected by quota sampling method from selected hospitals in Qazvin University of Medical Sciences . The measurement tools were Emotional I ntelligence and communication skills questionnaire s. Data were analyzed using T -test, ANOVA and Pearson ’s correlation coefficient .

  Findings: There was a positive significant correlation between emotional intelligence and communication skills (P< 0.001 , r= 0.705 ). The associations of the demographic differences ( gender , age, work experience, education level and type of employment ) with emotional intelligence and communication skills were not statistically significant .

  Conclusion: With regards to the results, i t is suggested to consider the emotional intelligence training in hospitals . Since increasing E motional I ntelligence is an effective way to improve communication skills of nurses and therefore improve the quality of nursing care.




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Type of Study: Research | Subject: Psychology

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